Simple conditions, fair terms
On line payments are entirely secure :
1st guarantee : Bank transactions are made by the securised Cyberplus server of the BANQUE POPULAIRE. To ensure security, your commercial and bank informations are dissociated. Neither Languedocwineshop nor any other internet user can have access to your banking information. Your privacy is entirely preserved.
2nd guarantee : When you make an on line payment, in addition to your banker's card information which is habitually requested (the number, expiry date and the 3 figure code on the back of the card) you will be asked to indicate the 3-D SECURE CODE which your bank will have sent to you. This code is an extra security to ensure that the credit card is being used by its holder.
Complete payment must be made on placing your order, either by cheque to 'La Vigne d’Ulysse SARL' (the goods will be sent as soon as the account has been credited), or by banker's card (Carte bleue, Visa, Eurocard, Mastercard), or by bank transfer to our account with the following references:
La Vigne d'Ulysse SARL
RIB - 16607-00034-0342416049-18-BSP LIMOUX
IBAN - FR76-1660-7000-3403-4214-1604-918-CCBPFRPPPPG
All goods remain the property of Languedocwineshop (La Vigne d’Ulysse SARL) until full payment has been made of due invoices.
An invoice will be edited in Euros, inclusive of VAT, by La Vigne d’Ulysse SARL and will be sent to you to the invoice address which you will have indicated. The prices indicated in our catalogue are in Euros (€), per bottle, inclusive of VAT, but they do not include the cost of transport and delivery.
What are the costs of delivery ?
The cost of delivery in Metropolitan France and in Europe depends on the weight of packages. You can easily calculate the transport cost for your orders ; in the rubric 'My Cart', complete the sections « Country », « Region » and « Postal Code » to obtain the cost of transport and delivery. It will vary according to the number of bottles you have selected.
Fast Deliveries :
For wines we have in stock :
- → Metropolitan France : delivery within 1 to 2 working days.
- → Germany, Greece, Portugal, Spain, Italy, Luxemburg, Austria, United Kingdom, Belgium, Holland, Danemark, Finland, Ireland : delivery within 3 to 7 working days.
Period of delivery
The delivery period starts from the date of reception of full order payment. The time necessary for delivery varies according to the destination and the type of product ordered. Delivery within the period announced is valid on the condition that the complete and exact address of delivery is supplied to us by the customer.
For bottles that we have to reassort : These products are momentarily out of stock, so the delivery period will be slightly longer : 10 to 15 working days for France and Europe.
Wine bottles are fragile. We ensure that they are carefully packaged in boxes which are specifically designed for them. Transport and deliveries are made by our specialised transporter.
Supply and vintages :
Most wines selected on the Languedocwineshop site come from domaines which produce their wines from small vineyards with low yields : the number of bottles produced from each vintage is thereby limited. Some wines may be out of stock from time to time. The vintage which is sent may be different from that which is indicated on our site : it depends on the stock which is held by us or our producers when we receive orders. When this occurs, unless you indicate specific vintage on placing your order, we will send the new vintage.
Reception of deliveries :
When the transporter arrives to deliver your order, he or she will ask you to sign a paper or electronic delivery receipt. Your signature on this document will be considered as your confirmation that the order has been delivered in perfect condition.
If the packaging is damaged your must state your reserve (for example ; 'Package damaged', 'Acceptance on reserve of opening', 'Bottle broken inside the package',...). If a bottle is broken, you can refuse the box and notify your refusal on the receipt document.
Any problem of breakage or damage must be confirmed to us within 48 hours from the time of delivery. Beyond this period, we will not be able to replace the damaged bottles.
Your right of refusal :
Customers have the right to refuse their order during a period of 5 full days from the time of delivery to return the undesired products in the original packaging for exchange or reimbursement without any penality beyond the cost of return transport. In this case a customer must confirm his or her decision of refusal to our commercial department in writing (e-mail, fax or letter) before returning the order.
Applicable law and jurisdiction :
The present general conditions of sale are subject to French law, excluding the specific conditions stipulated in the Vienna Convention.
Protection of under-18's.
According to the article L.3342-1 of the French public health code, it is illegal to sell alcohol to anyone under 18 years of age. At the time of placing an order a customer confirms that he or she is over 18 years old by completing an order form.
Warning against alcohol abuse
Abuse of alcohol is dangerous for health. Drink with moderation.
According to the conditions of the law n°98-536 dated the 1st of July 1998, modifying the directive 96/9 dated the 11th of March 1996 concerning the legal protection of confidential information and data, La Vigne d’Ulysse SARL is the exclusive editor and owner of all or part of the data contained in this internet site. All of the elements appearing on this site (texts, images, graphic designs, logos, icons) are protected by the author's rights.
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